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How We Handle Your Information

We collect only what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure.

Account dataTransaction recordsContact preferencesDevice access logsCookie usage
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EzCash BD How We Handle Your Information
DATA SAFEGUARDS

How We Protect Your Information

We encrypt sensitive data in transit and at rest. Payment details for bKash, Nagad and Rocket are tokenized so we never store your full wallet credentials. Account passwords are hashed and cannot be reversed. Only authorized staff can access personal records, and all access is logged for audit.

Encryption Standards

Login sessions and deposit requests travel over SSL. Stored passwords are hashed with a salt so even our database administrators cannot read them. Transaction records are encrypted at rest and decrypted only when you view your history.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language choice. Third-party analytics cookies track page views but do not link to your identity.

Data Retention

Transaction logs are kept for regulatory compliance periods, typically one to three years depending on local rules. Personal identifiers like name and mobile number are deleted when you close your account, after the required retention window ends.

Access Requests

Email us from your registered address to request a data export or account deletion. We verify your identity through SMS or email confirmation code, then process the request within five business days. Deletion is permanent and cannot be reversed.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to review what data we hold, request deletion of your account, or update contact preferences, reach us through any of these channels. Include your registered mobile number so we can verify your identity before making changes.

Email Support Send your data request to our support address with your mobile number and a brief description of what you need. We respond within two business days and confirm your identity before processing deletions or access requests.
Live Chat Open the chat widget in your account panel to ask about privacy settings, cookie preferences, or how long we keep transaction records. Our team can walk you through preference updates in real time.
Account Settings Log in and go to the privacy tab to review which permissions you granted, toggle marketing emails on or off, and see a summary of stored data. You can download a copy of your transaction history as a CSV file.

Common Questions About Your Data

We ask for your mobile number, a password, and your preferred wallet — bKash, Nagad or Rocket. We also log your device type and IP address to detect unusual login patterns and keep your account secure.

We retain transaction logs for one to three years as required by local financial reporting rules. Personal identifiers like your name and mobile number are deleted once the retention period ends. You can request a data export before closure.

You can request account closure anytime. We mark your profile inactive right away but keep transaction records for the legal retention period. Personal identifiers are removed after that window. Email support to start the process.

We do not sell your information. Payment processors see only the transaction amount and wallet identifier needed to complete deposits and withdrawals. Analytics partners receive anonymized page-view data without personal details.

Log in and go to account settings, then open the privacy tab. Toggle marketing emails on or off and save your changes. You can also click the unsubscribe link at the bottom of any promotional message.

Session cookies keep you logged in. Preference cookies remember your language choice. Analytics cookies track page views anonymously. You can block all cookies in your browser, but session cookies are needed for login to work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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